Warranty FAQ

Are the warranty programs you offer third party companies or Infiniti Factory programs?
We only sell Infiniti Factory warranty programs that are honored at all Infiniti dealer locations
nationwide. We do not recommend or sell third party warranty programs.

When does the warranty on my vehicle begin?
The warranty period begins on the date the vehicle is delivered to the first retail buyer or put into use,
whichever is earlier.

How long is my vehicle warranty?
Refer to the warranty coverage chart on page 1 of the Warranty Information Booklet.

Is there a deductible for warranty repair?
There is no deductible for warranty repairs. Warranty repairs will be made made at no charge for parts
and/or labor (except for batteries and tires, in which case you may pay certain charges). Any needed
parts replacement will be made using genuine Infiniti or Infiniti-approved new or remanufactured parts.

Is towing covered by warranty?
If your vehicle is inoperative due to failure of a warrantied part, towing service to the nearest Infiniti
Retailer is covered for 48 months or 60,000 miles, whichever comes first.

When I bring in my vehicle for warranty service, will there be a loaner vehicle available?
When you make an appointment and drop off your Infiniti for warranty service at participating Retailers,
a complimentary Infiniti Service Loaner Car will be waiting.

Who will determine if the repair on my vehicle is covered by warranty?
Take your vehicle to the nearest Infiniti Retailer. Once they have diagnosed the problem, you will be
advised whether the repair is covered.

If I misplaced my Warranty Information Booklet, how can I obtain a replacement copy?
If you have lost or misplaced your Warranty Information Booklet, please contact Infiniti Consumer Affairs
at 1.800.662.6200 between the hours of 8:00 a.m. - 5:00 p.m., Eastern/Central/Pacific Time, Monday
through Friday.

Can I get reimbursement for a warranty repair performed by a non-authorized repair facility?
You can contact Infiniti Consumer Affairs at 1.800.662.6200 between the hours of 8:00 a.m. - 5:00 p.m.,
Eastern/Central/Pacific Time, Monday through Friday to determine if the cost of repair is eligible for
reimbursement.

Can I modify my vehicle or add accessories not authorized by Infiniti?
If you install non-Infiniti after-market products on your Infiniti vehicle, you assume the risk that if you later
present your vehicle for a warranty repair, the claim will be denied if the repair is determined to be
necessary due to the non-Infiniti part/accessory or it`s installation.

Are my scheduled maintenance services covered by the warranty?
As a condition of this warranty, you are responsible for properly using, maintaining and caring for your
vehicle, as outlined in your Owner`s Manual and your Infiniti Service and Maintenance Guide, and
maintaining copies of all maintenance records and receipts for review by Infiniti. Failure to do so is
likely to result in the denial of warranty coverage.

Evidence of the performance of the required maintenance should be kept and presented as proof of
such maintenance in connection with related warranty repairs. To assist you in maintaining appropriate
records, the Maintenance Log located in your Infiniti Service and Maintenance Guide can be used
along with supporting repair invoices, receipts and other such records.